Suvidhaa Infoserve will now allow consumers to pay power, electricity and other bills and insurance prmium with out the hassle of waiting in queues This service will be provided through local stores, STD booths, mobile outlets, pharmacies and neighbourhood stores.
According to N Sundaresan, Suvidhaa’s sales vice president “In India, 5% of the consumers use debit or credit cards. Suvidhaa stores aim to provide multiple services on cash payment at a single counter” . Further he added ”We realized that majority of Indians prefer to shop at local stores. To help these stores expand their business, Suvidhaa has set up points with local stores.”
There are presently 40 Suvidhaa points mainly in North Goa. “We plan to set up 500 more such points across Goa,” Sundaresan said. The company is also looking at the travel and tourism industry and hopes to tie up with the Goa Tourism department.
The service will be provided at a small premium and the fee will depend on what the service provider charges. The starting service charges are Rs 5. However, if a service provider directly pays Suvidhaa for its services and does not charge its consumers, that service is free.”
Suvidhaa has tied up with LIC, Reliance Money, HDFC Standard Life Insurance Company Ltd, ICICI Prudential Life Insurance, Apna Loan, Bajaj Allianz, IRCTC, domestic airlines and private bus operators.
Also in Goa The company are in initial talks with the electricity department for payment of electricity bills and BSNL for telecom, said Sudaresan. Talks are also on with Dempo sports club for (soccer match) tickets.”
(source: Times of India)
I LIKE TO JOIN WITH SERVICES AVAILED BY YOU. SO PLEASE GIVE ME DETAILS AND CALL ME AT M. 9925122777
suvidhaa can not refund Rs. 1550/-
dear sir’s & madam’s
today is 20 april 2010 2.05 pm & I am generated the epin of bigtv on Wednesday, March 31, 2010 7:09 PM As per you & your support team my issues will be fixed with in next 24-48 hrs & 504 hrs has been gone & no result is arrived till now.
Rs.250/- idea bill payment is also not rectified yet.
pls credit my a/c 1000(epin)+250(idea bill)+300(due to our error in epin customer loss)=1550
——————————————————————————–
From: pramod.dhanked@suvidhaa.net
To: info@padamsales.com
Subject: FW: problem not recctified yet
Date: Tue, 20 Apr 2010 13:04:02 +0530
FYI
With Regards,
Pramod Dhanked
ASM (Haryana)
09215701762
http://www.mysuvidhaa.com
From: sanjeev [mailto:sanjeev@suvidhaa.net]
Sent: Thursday, April 15, 2010 5:21 PM
To: ‘Pramod Dhanked’
Subject: FW: problem not recctified yet
Warm regards,
Sanjeev Pal Singh
Regional Head - North
http://www.mysuvidhaa.com
From: Pankita [mailto:pankita@suvidhaa.net]
Sent: Thursday, April 15, 2010 4:45 PM
To: ’sanjeev’
Cc: qrt@suvidhaa.net
Subject: FW: problem not recctified yet
Hi Sanjeev,
Please find attached the mail sent by QRT to you on 2nd April`10 on this issue mentioning the necessary steps to be taken.
However note below the action to be taken:-
1) The status of Big Tv transaction is inconsistence (pending) from Operator end which means the transaction is pending due to technical reasons from SP end
2) In such case the end customer needs to call with his account number (smart card no.) & transaction batch details (8120000017).
3) When the customer calls the Big Tv customer support on 1800-200-9001 his set top box has to be on stand by mode.
4) The Big Tv customer support will raise a query & resolve the issue by activating the voucher.
Kindly ask retailer to coordinate with the end customer & do the needful.
Regards,
Pankita
From: sanjeev [mailto:sanjeev@suvidhaa.net]
Sent: Thursday, April 15, 2010 9:34 AM
To: pankita@suvidhaa.net
Subject: FW: problem not recctified yet
Pankita,
Request you to kindly look at trail mail and help me on this…..the RO is furious and is now giving negative feedback about out co.
Warm regards,
Sanjeev Pal Singh
Regional Head - North
http://www.mysuvidhaa.com
From: Pramod Dhanked [mailto:pramod.dhanked@suvidhaa.net]
Sent: Wednesday, April 14, 2010 8:21 PM
To: ’sanjeev’
Subject: RE: problem not recctified yet
Dear sir,
He is our RO in Rohtak ,He already support us and given 2 more outlets in rohtak. but now he is not happy with our services .
With Regards,
Pramod Dhanked
ASM (Haryana)
09215701762
http://www.mysuvidhaa.com
From: sanjeev [mailto:sanjeev@suvidhaa.net]
Sent: Wednesday, April 14, 2010 6:40 PM
To: pramod.dhanked@suvidhaa.net
Subject: RE: problem not recctified yet
Who is he?
Tell me about him.
Warm regards,
Sanjeev Pal Singh
Regional Head - North
http://www.mysuvidhaa.com
From: info padam [mailto:info@padamsales.com]
Sent: Tuesday, April 06, 2010 8:08 PM
To: sanjeev@suvidhaa.net; pramod.dhanked@suvidhaa.net
Subject: problem not recctified yet
dear sanjeev
today is 06 april 2010 7.05 pm & I am generated the epin of bigtv on Wednesday, March 31, 2010 7:09 PM As per you & your support team my issues will be fixed with in next 24-48 hrs & 144 hrs has been gone & no result is arrived till now.
Rs.250/- idea bill payment is also not rectified yet.
pls credit my a/c 1000(epin)+250(idea bill)+300(due to our error in epin customer loss)=1550
From: INFO
Sent: Thursday, April 01, 2010 8:06 PM
To: pramod.dhanked@suvidhaa.net
Subject: Re: negative servises of suvidhaa staff
From: INFO
Sent: Thursday, April 01, 2010 8:03 PM
To: INFO ; sanjeev@suvidhaa.net
Subject: Re: negative servises of suvidhaa staff
dear sanjeev
as per our telephonic conversation I assured the customer that do not worry at all whole suvidhaa team is with you & if any kind of loss(maximum guaranteed Rs.300) occurred due to our services or lacking of our services suvidhaa is responsible for that & suvidhaa pays to you.
प्रिय संजीव
हमारे टेलीफोन पर बातचीत के अनुसार मैं ग्राहक आश्वासन दिया है कि चिंता मत करो सभी पूरे suvidhaa टीम पर और अगर आप किसी भी तरह का नुकसान () अधिकतम 300 गारंटी हमारी सेवाओं की वजह से हुआ या हमारी सेवाओं suvidhaa की कमी के साथ कि और के लिए जिम्मेदार है suvidhaa आपको भुगतान करता है.
From: INFO
Sent: Thursday, April 01, 2010 7:43 PM
To: sanjeev@suvidhaa.net
Subject: Fw: negative servises of suvidhaa staff
From: INFO
Sent: Thursday, April 01, 2010 7:26 PM
To: pramod.dhanked@suvidhaa.net
Cc: Paresh.Rajde@suvidhaa.net ; Naresh.Sharma@suvidhaa.net ; Alok.Jha@suvidhaa.net ; Nayan.Bheda@suvidhaa.net ; Sundaresan.Nandyal@suvidhaa.net ; Prashant.Thakar@suvidhaa.net
Subject: negative servises of suvidhaa staff
dear parmod
i think your entire suvidhaa team is totally irresponsive because they do not want to do reslove the problem of customer. from the very first day suvidhaa provides me unsuvidhaa. so many times i am telling you about the idea bill payment of Rs250 dated 24/02/10 time 1.45 including your customer care but nobody tries to resolve the problem. yesterday i generate the epin of bigtv dth service in the denomination of Rs. 500 & 1000. in which customer get the validity of 12 months & bigtv customer care also accepts that if you recharge the Rs1500 in any denomination on same day then you can avail the offer. through our portal we generate the epin in 500 & 1000 denomination. but i am sorry to say that Rs 1000 epin is invalid & bigtv customer care says that reliance have no tieup with any suvidhaa and we are helpless please go to your epin provider and he will gives you another pin. and our customer care did not provide me the another pin & he assured me that i will get the new epin in the morning & customer get the 12months validity.(akram) again i am sorry to say i did not got the epin in the morning. today evening mr. mustikin(6pm) & prathmesh(6.35pm) also assured me that i will get the new epin in 30 minutes but again i did not get any pin. & customer is now took back the amount of rs. 1300 from me due to our mismanagement & careless staff. now pls refund rs. 1300/- to me & also add Rs 200 for my phone bill due to all that.
i am giving you so many feedbacks to generate high revenue form the market but you do not give me the response .
Hindi version of above
प्रिय प्रमोद
मुझे लगता है कि अपने पूरे suvidhaa टीम पूरी तरह से लापरवाह है क्योंकि वे ग्राहकों की समस्या reslove नहीं करना चाहता. मुझे पहले ही दिन से suvidhaa unsuvidhaa प्रदान करता है. कई बार मैं तुम्हें Rs250 के विचार बिल का भुगतान समय दिनांक 24/02/10 के बारे में कह रहा हूँ 1.45 अपना ग्राहक देखभाल लेकिन किसी को समस्या reselove की कोशिश करता है शामिल है. कल रुपए मूल्य वर्ग में bigtv डीटीएच सेवा के epin उत्पन्न मैं. 500 और 1000. जिसमें ग्राहक 12 महीने और bigtv ग्राहक देखभाल की वैधता मिल भी स्वीकार करता है कि अगर एक ही दिन तो आप कर सकते हैं लाभ पर किसी भी मूल्य वर्ग में आप Rs1500 पुनर्भरण पेशकश करते हैं. पोर्टल के माध्यम से हमारे हम में उत्पन्न epin 500 और 1000 denomination. लेकिन मैं माफी चाहता हूँ कहना है कि 1000 रुपये epin अवैध bigtv और ग्राहक सेवा है का कहना है कि रिलायंस कोई suvidhaa के साथ कोई tieup है और हम असहाय अपने epin प्रदाता करने के लिए जाना है और वह तुम्हें देता होगा एक और पिन कृपया रहे हैं. और हमारे ग्राहक सेवा मुझे एक पिन और उन्होंने मुझे आश्वासन नहीं प्रदान की थी और सुबह में नए ग्राहक मिल epin 12months वैधता मिल जाएगा कि मैं. (अकरम) फिर से मैं कहना माफ करना, मैं हूँ किया था सुबह epin नहीं मिला . आज शाम को श्री. mustikin (6pm) और (6:35) prathmesh भी मुझे आश्वासन 30 मिनट में नया epin मिल फिर से होगा, लेकिन मैंने किसी भी पिन नहीं है कि मैं. ग्राहक और अब वापस रुपए की राशि ले ली है. मुझ से हमारे mismanagment और लापरवाह कर्मचारियों के कारण 1300. अब वापसी रुपये pls. 1300 / - मुझे और मेरे फोन के लिए भी सभी के कारण है कि बिल के लिए 200 रुपये जोड़ें.
From: INFO
Sent: Thursday, April 01, 2010 6:52 PM
To: pramod.dhanked@suvidhaa.net
Subject: Fw: epin
From: CC Specialist
Sent: Wednesday, March 31, 2010 8:35 PM
To: info@padamsales.com
Subject: epin
Trans ID
fr code
Fr Name
DI NAME
DI CODE
sp code
Transaction Date
Serial No
PIN No
Mobile No
SP Transid
Operator
Circle
Amount
3446244
20152
PADAM SALES & MARKETING RESEARCH PVT LTD
AGARWAL SERVICES
372
BIGTV
3/31/2010 7:09:16 PM
00017
500376472367
9215873726
BIG TV
ALL INDIA
1000
Dear Sir ,
Kindly Note The Epin
Regards
Suvidhaa team
–Forwarded Message Attachment–
From: hari.parkar@suvidhaa.net
To: sanjeev@suvidhaa.net
CC: pankita@suvidhaa.net; qrt@suvidhaa.net
Subject: RE: epin
Date: Fri, 2 Apr 2010 19:58:28 +0530
Hi Sanjeev,
The Status received from Reliance Big Tv for the mention transaction is inconsistence (pending).
In such cases the customer has to call the Reliance Big Tv help line 1800-200-9001 with his smart card & serial number details. The Big Tv customer support will raise a complain if issue remains unresolved & inform the TAT to our customer.
Trans ID
code
Fr Name
DI NAME
DI CODE
sp code
Trans Date
Serial No.
PIN No
Mobile No
Operator
Circle
Amount
3446244
20152
PADAM SALES & MARKETING RESEARCH PVT LTD
AGARWAL SERVICES
372
BIGTV
3/31/2010 7:09:16 PM
8120000017
500376472367
9215873726
BIG TV
ALL INDIA
1000
Thanks & Regards,
Hari Parkar
From: Hari Parkar [mailto:hari.parkar@suvidhaa.net]
Sent: Friday, April 02, 2010 12:56 PM
To: ‘Sanjeev’
Cc: ‘Pankita’; ‘qrt’
Subject: RE: epin
Importance: High
Hi Sanjeev,
The BIG Tv transaction is sent to service provider for status check & will update you with status details by EOD today.
Thanks & Regards,
Hari Parkar
From: Pankita [mailto:pankita@suvidhaa.net]
Sent: Friday, April 02, 2010 12:08 PM
To: ‘qrt’
Subject: FW: epin
Action & revert
Regards,
Pankita
From: Sanjeev [mailto:sanjeev@suvidhaa.net]
Sent: Thursday, April 01, 2010 11:24 PM
To: ‘Pankita’
Subject: FW: epin
This is in support to the earlier mail on this subject
Warm regards,
Sanjeev Pal Singh
RH-North
http://www.mysuvidhaa.com
From: Pramod Dhanked [mailto:pramod.dhanked@suvidhaa.net]
Sent: Thursday, April 01, 2010 6:57 PM
To: kewal; ‘Customer Support’; rail@suvidhaa.net
Cc: ‘Sanjeev’
Subject: FW: epin
Dear sir,
This is not valid epin and customer is not able to recharge. Pls do some solution. Urgent.
With Regards,
Pramod Dhanked
ASM (Haryana)
09215701762
http://www.mysuvidhaa.com
From: INFO [mailto:INFO@padamsales.com]
Sent: Thursday, April 01, 2010 6:53 PM
To: pramod.dhanked@suvidhaa.net
Subject: Fw: epin
From: CC Specialist
Sent: Wednesday, March 31, 2010 8:35 PM
To: info@padamsales.com
Subject: epin
Trans ID
fr code
Fr Name
DI NAME
DI CODE
sp code
Transaction Date
Serial No
PIN No
Mobile No
SP Transid
Operator
Circle
Amount
3446244
20152
PADAM SALES & MARKETING RESEARCH PVT LTD
AGARWAL SERVICES
372
BIGTV
3/31/2010 7:09:16 PM
00017
500376472367
9215873726
BIG TV
ALL INDIA
1000
Dear Sir ,
Kindly Note The Epin
Regards
Suvidhaa team
never deposit the bills from suvidhaa. it creates a big problem. company never cares his services points and customers both. so never take any kind of risk. company eat my 1552 in feb 2010 & never refunds till now.
mughe subidha se light bill and insurance bill ka registration lena hai esliye you call me
I WANT TO COLLECTION OF LIC PREMIUM THROUGH SUVIDHA
i want to reacharge my phones and digi tvs so i want join in suvidhaa plz contact me
INTERESTED IN LIGHT BII ,PHONE BILL, INSURANCE PRMIUME ETC.